Invalid quantity. Please enter a quantity of 1 or more.
The quantity you chose exceeds the quantity available.
Please enter your name.
Please enter an email address.
Please enter a valid email address.
Please enter your message or comments.
Please enter the code as shown on the image.
Please select the date you would like to attend.
Please enter an email address.
Please enter a valid email address in the To: field.
Please enter a subject for your message.
Please enter a message.
You can only send this invitations to 10 email addresses at a time.
$$$$ is not a properly formatted color. Please use the format #RRGGBB for all colors.
Please limit your message to $$$$ characters. There are currently ££££.
$$$$ is not a valid email address.
Please enter a promotional code.
N/A
Sold Out
You have exceeded the time limit and your reservation has been released.
The purpose of this time limit is to ensure that registration is available to as many people as possible. We apologize for the inconvenience.
This is option is not available anymore. Please choose a different option.
Please read and accept the waiver.
All fields marked with * are required.
Please double check your email address. The email address format does not appear valid.
$$$$ requires a number between ££££ and §§§§
US Zipcodes need to be 5 digits.
Please double check your website URL.
All fields marked with * are required.
Your credit card expiration date is in the past.
Your credit card CSC needs to be 4 digits.
Please confirm your order:
$$$$
You have selected to Pay by Check.
Click OK to confirm your order.
Please confirm your order:
$$$$
You have selected to Pay at the Door.
Click OK to confirm your order.
Please confirm your order:
$$$$
You have selected to Pay upon Receiving an Invoice.
Click OK to confirm your order.
Your credit card CSC needs to be 3 digits.
Your billing zip code needs to be 5 digits.
There was a problem saving your address.
There was a problem saving your credit card info.
There was a problem saving your personal information.
Please select the date you would like to attend.
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams.
Copying Prohibited by Law - McAfee Secure is a Trademark of McAfee, Inc.
Unknown card type.
No card number provided.
Credit card number is in invalid format.
Wrong card type or credit card number is invalid.
Credit card number has an inappropriate number of digits.
Please enter numbers here.
Please enter an integer value.
Numbers must be less or equal to $$$$
All the required fields have not been filled out. Click OK to proceed without all the required information, or click Cancel to finish entering the missing data.
Sorry, invalid event registration form.
Sorry, invalid event or database error.
Sorry, quantity must be a positive integer.
Sorry, you did not select a valid ticket.
Sorry, invalid event organizer email address.
Your order was canceled.
Thank You. Your order has been successfully completed. Your name and email address have been added to the list of event attendees.
Sorry, that option is sold out.
Sorry, that option is no longer available.
Sorry, there are only tickets of that type still available.
Sorry, you entered an invalid quantity. Please enter a quantity of 1 or more next to the type or types of tickets you would like to purchase.
Sorry, you did not select any tickets to purchase. Please enter a quantity of 1 or more next to the type or types of tickets you would like to purchase.
Sorry, there are no tickets left for this event.
The tickets, ticket quantity or date and time you've requested are no longer available, due to previous sales. Please choose a different date, time or number of tickets and place your order again.
Sorry, one or more of the tickets you requested are no longer available for purchase.
Sorry, you need to select the date you want to attend.
Sorry, the promotional code you entered is not valid yet.
Sorry, the promotional code you entered has expired.
Sorry, the promotional code you entered is not valid.
Your session has expired. Try ordering again.
Sorry, your requested ticket quantity exceeds the number provided by your promotional code.
Sorry, the tickets you are trying to order are not currently available.
Sorry, the payment type chosen is invalid for this event.
Sorry, there is only 1 ticket left for this event.
Sorry, there are only tickets left for this event.
We're sorry, this invitation is invalid.
We're sorry, this invitation has already been used.
We're sorry, you already have an order being processed for this event. Please wait a few minutes and try again.
We're sorry, there is a problem with your invitation. Please try again.
Invalid quantity of tickets selected.
Invalid donation amount.
Sorry, the payment type chosen is invalid for this event.
Sorry, your billing address was not saved properly, please try again.
Sorry, we experienced an internal error, please try again.
The captcha you entered is invalid. Please try again.
Invalid credit card selected. You have been logged out.
Sorry, your team selection was not valid.
Sorry, the payment type chosen is invalid for this event.
Sorry, your billing address was not saved properly, please try again.
Sorry, we experienced an internal error, please try again.
State
Zip Code
Province
Postal Code
County
State/Territory
State/Province
This event has ended!
View current events hosted by SDLeeds
Event Details
Service Design: How we do it...
techniques in the context of live projects
In our first Service Design Thinks Leeds, we asked about the starting points for service design - the voices and insights that help us create new services and improve ones already in delivery.
This time we'll move onto the next stage, to delve more deeply into how services are designed:
- How do designers turn insight into action?
- How are users involved in the creation of a service?
- How do you translate concepts into reality?
- Can service design change people's behaviour or simply adapt to it?
- What's the difference between design and service design techniques?
- Who designs services in different contexts?
We are delighted to welcome the following speakers:
Simon East | Drivegain | @SimonAtWork
Designing a new eco-driving service
Simon has worked with mobile devices and applications for over 20 years. He started his career at British PDA pioneer Psion and was part of the executive team that transformed Psion's software group into Symbian. In 2001 he founded the mobile photo uploading company Cognima (later to become ShoZu). In December 2008 he co-founded DriveGain, who produce an iPhone app that helps people save fuel as they drive.
Jean Mutton | Student Experience Project Manager, University of Derby | @myderbi
Designing the Enrolment experience at the University of Derby
The application of service design techniques is relatively new in the higher education sector, but in the light of the Browne Review and the uncertain future of HE funding, the need to place the student at the heart of the service process is gaining increased recognition. In this session, Jean will talk about the impact which a service design approach has made on the student experience of enrolment at Derby.
by Skype link: Lauren Currie | Snook, Glasgow | @redjotter
How Snook do Service Design in Scotland
With an enthusiasm for service design, public services and working with people, Lauren Currie is focused on changing the lives of British people through service design and practical action. Lauren has worked as a freelance service designer for Designthinkers in Holland, Deutsche Telekom in Berlin and London-based Future Gov. She mentors and teaches undergraduate students at universities all over Europe. As the Director of MyPolice, Lauren is working closely with police and the public to ensure the police service is the very best it can be. Snook's most recent venture Making Service Sense is a service designed to help people make sense of the discipline of Service Design.
Who should come?
This event is open to everyone working in the design of services whether it be corporate/public/education/health/social sectors. This is a great chance to learn from three quite distinct approaches and gather together afterwards at the pub to explore thoughts further.
Everyone is welcome.
When: Tuesday 1 February | doors open at 6pm, talks start at 6:30pm
Venue: Old Broadcasting House, kindly provided by NTI Leeds (@ntileeds)
Tickets: Entry will be FREE, but you must have a ticket.
Book now and see you there!
Attendee List
Sort by: Date | First Name | Last Name
When & Where
Old Broadcasting House
Woodhouse Lane
LS2 9EN Leeds
United Kingdom
Tuesday, February 1, 2011 at 6:00 PM (GMT)
Add to my calendar
